Just three months after starting operations, Haumaru Housing is definitely making a difference in people’s lives – helping older adults into secure, permanent housing and creating positive and inclusive village communities.
We’ve been receiving many wonderful comments from tenants about our superb customer service and friendly staff. Tenants particularly appreciate the speed of response to maintenance requests and the quality of the work undertaken – we’ve been attending to everything from fixing the smallest door locks to clearing overflowing gutters and making units available for new tenants. The excellent gardening service provided by our contractors is also greatly appreciated, and the village lawns are now becoming pleasant community spaces for all to enjoy.
We always do everything we can to deliver an outstanding service, and actively encourage feedback from our village communities on how we’re doing. Some comments received recently include:
‘Since the changeover to Haumaru Housing, we have received phenomenal service from your Community Manager…I am astounded at the level of care and efficiency shown, and it means so much to my parents as well as the other residents how actively involved your manager has been in trying to sort their concerns.
‘I want to thank you for the level of service and care your organisation has demonstrated over the last few months. We certainly are so incredibly grateful…keep up the excellent work.’
From a daughter of Topping Court tenants