Vacancies

This Senior Management role, reporting to the CEO will support the organisation specifically with our most vulnerable older tenants.

To be successful in this role you will deliver a proactive approach to tenant health and welfare risk across our organisation. We require a senior level health practitioner with the appropriate mix of skill and experience who can work at both an operational and strategic level identifying and mitigating risk. You will have a demonstrated ability to innovative tenant health and welfare risk management strategy, systems and processes.

As the subject matter expert for the organisation, you will oversee the management of tenant health and welfare escalation issues and complaints and sight potential vulnerable tenants whilst working with external health and welfare agencies. The ability to drive and implement the change is essential.

The ideal candidate will be experienced in quality and risk management with an understanding of the complexities of a community setting and a non-regulated workforce. We aim to provide the highest level of service to our tenants and this role will support our organisation to remain responsive to the needs of tenants as we support them to navigate appropriate services.

Other requirements include;

• A minimum of 10 years relevant health care experience within aged care management, or a related health community setting
• Experience of risk and compliance along with complaint management
• Be able to demonstrate the ability to positively influence teams member and gain their respect
• Exceptional verbal and written communication, a collaborative style and conflict resolution skills
• Solid technology skills with a good knowledge of MS Office, Excel and data manipulation
• A current first aid certificate and NZ Driver’s licence are required

This is your opportunity to be part of an amazing venture where you are part of the team making a real difference to the lives of others.

If you are proactive, organised and responsive, then we want to hear from you!

For further information and to apply for this role please contact Gabby Clezy on 0800 430 101 or apply online now.

Closing date for applications – 15 February 2021.

The application form will include these questions:

• Which of the following statements best describes your right to work in New Zealand?
• Do you have a current New Zealand driver's licence?

Join our team providing community housing for Auckland’s older people. This is an exciting organisation making a real difference in the services and homes provided to its tenants. We provide age-friendly communities for older people, creating environments to support older people to be resilient and content.

In this role you will be a of face-to-face contact with tenants, supporting the maintenance of the living environment and tenancy for all villages in your area.

Reporting to the Community Services Operations Manager, you will support the tenancy and property requirements management within the village, work with health and social service agencies and community organisations to support tenants to access appropriate services, and engage local area resources to create active village communities.

The ideal candidate will be experienced in customer facing roles either from health care or from a community-based setting. Other requirements include:

• Qualifications or experience in customer centric settings including but not limited to social services, aged care or a related community setting and/or healthcare, mental health, social work, community work, support of the older person or community support services.
• Hands on experience in a field-based role where you manage your workload to achieve desired outcomes
• Excellent verbal and written communication, a collaborative style, conflict resolution skills
• Solid technology skills to support working in the field
• A current first aid certificate and a clean, full NZ Driver’s license are required

This is your opportunity to be part of a high performing housing organisation, where you are part of the team making a material difference to the lives of others.

If you are proactive, processed focused, organized, responsive, culturally aware, mentally resilient, firm but empathetic, and a team player with a great sense of humour, then we want to hear from you!

For further information and to apply for this role please contact Jo Lant on 0800 430 101 or apply online now.

Monday-Friday - 40 hours per week - 8am start

Haumaru Housing provides holistic tenancy and asset management services for Auckland Council’s profile of 1452 rental units for older people. These homes are located in 63 villages throughout the Auckland region. We aim to provide outstanding social housing for Auckland’s Senior Citizens with customer service excellence a priority. Our focus is providing safe, secure and affordable long-term tenancies whilst creating positive and inclusive communities that support people to live well in the comfort and security of their home.

To successfully fill this role you will need:

• Excellent telephone manner and strong communication skills with a focus on providing superior customer service
• The ability to answer calls, log jobs in full detail and assign at the correct level to the right person
• Attention to detail and the ability to follow through
• A high degree of computer literacy, in particular Microsoft Office, together with knowledge of integrated IT systems
• Good understanding of call centre software systems
• Strong organisational and administration skills
• The ability to work under pressure and multi-task, i.e. emergencies that affect our tenants, e.g. natural disasters
• Friendly and calm personality with ability to use initiative

Additionally we look for:

• Composure and patience when communicating with Tenants
• Good listening skills as the majority of the communication with Tenants is done over the phone
• Versatility, adapting to many situations regarding the Tenants
• Common sense and an excellent customer service focus

Reporting to the Executive Assistant, you will be responsible for a range of administrative tasks and office support, with the emphasis being on the 0800 line, logging calls and responding to tenants; this is a varied role integral to the operations efficiency.
If you believe you can thrive on making a real difference to the lives of others, have a good understanding of how to support a busy office environment and no office task is an issue for you; please apply now for an opportunity to become part of our team.

To apply for this role please apply through SEEK, Attn: Jo Lant, Executive Assistant.