Health and safety | Haumaru Housing

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Reducing the risk of Coronavirus in our village communities

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Update 14 April 2022

New Zealand moves to Orange COVID-19 traffic light

You can find more detail for life at Orange on the COVID-19 website: https://covid19.govt.nz/traffic-lights/life-at-orange/

Your health, safety and wellbeing remains our priority. We have put measures in place under the traffic light system (the COVID-19 Protection Framework) to help protect you and your whānau, and our staff and contractors, from COVID-19.

Our Health and Safety measures include wearing masks and physical distancing when in the villages. Our contractors and staff are now able to go into your home for maintenance purposes with your consent. Note that contractors are not required to wear masks when exterior water blasting in the village.

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Carrying out maintenance work in your home

Maintenance work will be under taken if you agree to it.
All repairs can be completed.
You may be asked to be in a different room while maintenance or repair work is carried out. If this isn’t possible, you will be asked to wear a face covering and stay at least two metres away.

If you are COVID-19 positive, a close contact of someone who is COVID-19 positive or self-isolating, only essential repairs where a tenant’s immediate health could be affected can be completed (e.g.if there is no power, water or heating).

You can call us 24 hours a day on 0800 430 101 if you have any concerns or require additional support, or email us at info@haumaruhousing.co.nz.

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‍Update 24 February 2022

Minimising the COVID-19 risk in your village

As the risk of catching Omicron rises, we encourage everyone to continue to keep up physical distancing, mask wearing, scanning and hand sanitising when out and about. Follow all Government and public health advice to protect yourself and others (see COVID19.govt.nz for further information). Should you start to feel unwell, isolate immediately and call Healthline on 0800 358 5453 about getting tested.

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Being COVID-prepared: have a plan

Consider developing a plan on how to prepare in case you need to self-isolate in case of contracting COVID or as a close contact. For example, identify a ‘buddy’ who can drop off essential items if needed. Click here https://covid19.govt.nz/assets/resources/posters/COVID-19-Readiness-Checklist.pdf to link to COVID-19 readiness checklist to give you a few ideas as to what you might need to consider. You can also find some short videos at https://www.healthnavigator.org.nz/ which will provide you with simple advice about what to watch for, managing common symptoms and when to seek medical advice.

Getting help if needing to self-isolate

‍The period of self-isolation for people who test positive for COVID-19 has now reduced from 14 to 10 days. The period of self-isolation for household contacts has also reduced to 10 days unless you test positive. The period of self-isolation for close contacts has gone down to 7 days.

Self-isolation means staying at home and taking common-sense precautions to avoid close contact with those you live with. If you find out you’ve got COVID or are a close contact, you’ll receive instructions and advice directly from a public health official that’s specific to your individual situation and your needs. You’ll be asked if you need any support or help. Many people will be able to look after themselves or have support from friends and whanau, but some may need things like food and groceries. The Ministry of Social Development is coordinating support and connecting people with the right service to help them - for further details, click here https://covid19.govt.nz/isolation-and-care/how-to-self-isolate/. Those with COVID-19 who are being cared for in the community can receive support over the phone or in person if unable to use on-line services. This will be led by local health and welfare providers. Of course, the Haumaru Housing team will also be on hand if you need any help or advice at all, and you can contact the Haumaru Service Desk at any time - 0800 430 101.

Making sure you get your booster shot

The vaccination interval for getting the booster has now reduced from four months to three. With Omicron now becoming established in the community, the most important thing anyone can do to protect themselves and their whanau is to get boosted as soon as possible. It’s the booster shot that makes a real difference against Omicron: it helps boost your immunity, lowers the chances of getting very sick and being hospitalised, and also helps slow the spread of the virus generally.

People who are immunocompromised and are eligible for a third primary dose of the vaccine can access a booster dose three months after receiving their third primary dose.

If you had your second vaccination at least three months ago, book your booster https://covid19.govt.nz/covid-19-vaccines/how-to-get-a-covid-19-vaccination/getting-your-booster-dose/ now or find a walk-in vaccination centre at bookmyvaccine.covid19.health.nz or call the COVID Vaccination Healthline on 0800 28 29 26 (8am - 8pm, 7 days a week). Interpretation services, and text, email and NZ Relay options for deaf and hearing impaired are available if you need them on 0800 28 29 26 (8am - 8pm, 7 days a week).

If you’re feeling distressed or worried at any time, you can contact the mental health helplines: free call or text 1737 anytime, 1737.org.nz, call 0800 111 757 (Depression Helpline), or 0800 787 797 (Alcohol Drug Helpline). Or call Age Concern New Zealand on 0800 65 2105.

Please be reassured that the Haumaru team will do everything possible to support tenants in staying safe, healthy and free of infection and to reduce any possible risk to our village communities. We’ll always put the health and safety of our tenants first and will follow the national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development. You can call us 24 hours a day on 0800 430 101 if you have any concerns or require additional support, or email us at info@haumaruhousing.co.nz.

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‍24 January 2022

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Update 24 January 2022

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New Zealand moves to Red COVID-19 traffic light

As of 24 January 2022 we return to ‘Life at Red’- COVID-19 traffic light. We have summarised the main points from the Governments Protection Framework Summary Table . You can find more detailed information on 'Life at Red' on the COVID-19 website: https://covid19.govt.nz/traffic-lights/life-at-red/

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General settings

Record keeping/scanning required
Face coverings mandatory in some places (e.g. on flights, public transport, taxis, retail, education (Year 4 and up, including tertiary), public facilities) and encouraged elsewhere
Public facilities (e.g. libraries, museums, public pools) – open with capacity limits based on 1m distancing
Retail (e.g. shops, banks, outdoor markets, takeaway only businesses) – open with capacity limits based on 1m distancing
Education (schools & ECE) – open with public health measures in place
Workplaces – working from home may be appropriate for some staff
Accommodation (e.g. hotels, cabins, backpackers) – open
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With My Vaccine Pass, the following restrictions apply:

Hospitality (e.g. cafes, restaurants, bars) – up to 100 people, based on 1m distancing, seated and separated
Gatherings at your home – up to 100 people
Other gatherings (e.g. weddings, tangihanga, faith based services, marae, social sports) – up to 100 people, based on 1m distancing
Gyms – up to 100 people, based on 1m distancing
Events (e.g. cinemas, concerts, auctions, sporting events) – up to 100 people based on 1m distancing, seated & separated for service of food & drink
Close-proximity businesses (e.g. hairdressers, beauty salons) – public health requirements in place
Outdoor community gatherings (e.g. a community fair) - up to 100 people, based on 1m distancing
Tertiary education – open onsite with capacity limits based on 1m distancing

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If My Vaccine Pass is not used, the following restrictions apply:

Hospitality (e.g. cafes, restaurants, bars) – contactless only
Gatherings at your home – up to 25 people
Other gatherings (e.g. weddings, tangihanga, faith based services, marae, social sports) – up to 25 people, based on 1m distancing
Close-proximity businesses (e.g. hairdressers, beauty salons), events (e.g. concerts, sporting events) and gyms are not able to operate
Tertiary education – alternative learning options only
Outdoor community gatherings (with uncontrolled access, e.g. a public parade) - up to 25 people, based on 1m distancing

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COVID-19: staying safe and being prepared

As Omicron has now reached our shores, the following tips may be helpful for planning how to get ready in case you have to self-isolate:

Being vaccinated is the best way to be prepared for COVID-19 and its variants, and it also helps reduce transmission of the virus. Make sure you get your vaccine booster shot as soon as you become eligible and encourage your family and friends to do the same.
If you have grandchildren aged 5 to 11, they can now also get the vaccine, so encourage parents to have their tamariki vaccinated at the earliest possible opportunity.
In the event that you might have to self-isolate at home for a period due to an outbreak, make sure your cupboards are well-stocked at all times and that you have sufficient supplies of food, prescribed medications (fill some repeats ahead of time) and other essential items to avoid having to make too many visits to the supermarket or pharmacy (if you test positive for COVID, you won’t be able to leave your home for supplies at all).
Have ample provision (within reason) of masks, gloves and hand sanitiser, tissues, rubbish bags and cleaning products, as well as the usual remedies for relieving common cold and flu symptoms – cough medicine, throat lozenges, vapour rubs, paracetamol/ibuprofen and a thermometer. Electrolytes for re-hydration would be useful, too.
Continue to follow good hygiene practices and always remember to Mask, Scan and Pass – wear a mask or face covering when out and about; scan in everywhere you go using the COVID Tracer app or keep a record manually; and have your Vaccine Pass ready for places that require proof of vaccination to enter. Omicron is much more transmissible than the Delta variant, so it’s important that we’re on our guard at all times and take all the necessary infection prevention precautions to reduce any chance of contracting the virus.
As always, if you feel unwell or show any symptoms, stay home. Call Healthline on 0800 358 5453 and get a COVID-19 test.

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Provided we’re at least double vaccinated and don’t have any underlying conditions, experts say that the preparation that most of us can do for the possibility of catching COVID-19 is to have things to help us manage symptoms, minimise risk to others, and aid rest and recovery at home.

For more information and tips on being prepared for Omicron, visit covid19.govt.nz and www.health.govt.nz. Of course, the Haumaru Housing team will also be on hand if you need advice or assistance at any stage.

If you have any questions or concerns call us on 0800 430 101

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Update 10 January 2022

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Auckland dropped to the Orange Traffic Light COVID-19 response on 31 December 2021. The COVID-19 Protection Framework (traffic lights) is central to the new minimise and protect strategy. The framework continues to protect New Zealanders, while providing more certainty and new opportunities. It minimises the impact of COVID-19 through 3 settings — Red, Orange and Green.

We have summarised the main points from the Protection Framework Summary Table below. You can find more detailed information on 'Life at orange' on the COVID-19 website: https://covid19.govt.nz/traffic-lights/life-at-orange/

General settings

Record keeping/scanning required
Face coverings mandatory in some places (e.g. on flights, public facilities (e.g. libraries, museums, public pools) – open with capacity limits based on 1m distancing
Retail (including farmers markets) – open with capacity limits based on 1m distancing
Workplaces – open
Education (schools, ECE, tertiary) – open with public health measures in place

No limits if My Vaccine Pass is used for:

Hospitality (e.g. cafes, restaurants, bars)
Gatherings at your home
Other gatherings (e.g. weddings, tangihanga, places of worship, marae, social sports)
Events (indoor/outdoor, e.g. concerts, cinemas)
Close-proximity businesses (e.g. hairdressers, beauty salons)
Outdoor community gatherings (e.g. a community fair)
Gyms

If My Vaccine Pass is not used, the following restrictions apply:

Hospitality (e.g. cafes, restaurants, bars) – contactless only
Gatherings at your home – up to 50 people
Other gatherings (e.g. weddings, tangihanga, places of worship, marae, social sports) – up to 50 people, based on 1m distancing
Close-proximity businesses (e.g. hairdressers, beauty salons), events (indoor/outdoor, e.g. concerts, cinemas) and gyms are not able to operate
Outdoor community gatherings (with uncontrolled access, e.g. a public parade) - up to 50 people, based on 1m distancing

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Update 1 December 2021

COVID-19 Protection Framework (traffic lights)

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New Zealand is moving to the next stage of the COVID-19 response on 3 December. The COVID-19 Protection Framework (traffic lights) is central to the new minimise and protect strategy. The framework will continue to protect New Zealanders, while also providing more certainty and new opportunities. It minimises the impact of COVID-19 through 3 settings — Red, Orange and Green.

Auckland will move from Alert Level 3 step 2 to 'Red'. The new framework provides a guide to protecting one another, keeping our health system running well and businesses open.

We have summarised the main points from the Protection Framework Summary Table below. You can find more detailed information on 'Life at Red' on the COVID-19 website: https://covid19.govt.nz/traffic-lights/life-at-red/

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General settings
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Record keeping/scanning required
Face coverings mandatory in some places (e.g. on flights, public transport, taxis, retail, education (Year 4 and up, including tertiary), public facilities) and encouraged elsewhere
Public facilities (e.g. libraries, museums, public pools) – open with capacity limits based on 1m distancing
Retail (including farmers markets) – open with capacity limits based on 1m distancing
Education (schools & ECE) – open with public health measures in place
Workplaces – working from home may be appropriate for some staff

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With My Vaccine Pass, the following restrictions apply:

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Hospitality (e.g. cafes, restaurants, bars) – up to 100 people, based on 1m distancing, seated and separated
Gatherings at your home – up to 100 people
Other gatherings (e.g. weddings, tangihanga, places of worship, marae, social sports) – up to 100 people, based on 1m distancing
Gyms – up to 100 people, based on 1m distancing
Events (indoor/outdoor, e.g. concerts, cinemas) – up to 100 people based on 1m distancing, seated and separated for service of food and drink
Close-proximity businesses (e.g. hairdressers, beauty salons) – public health requirements in place
Outdoor community gatherings (e.g. a community fair) - up to 100 people, based on 1m distancing
Tertiary education – open onsite with capacity limits based on 1m distancing

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If My Vaccine Pass is not used, the following restrictions apply:
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Hospitality (e.g. cafes, restaurants, bars) – contactless only
Gatherings at your home – up to 25 people
Other gatherings (e.g. weddings, tangihanga, places of worship, marae, social sports) – up to 25 people, based on 1m distancing
Close-proximity businesses (e.g. hairdressers, beauty salons), events (indoor/outdoor, e.g. concerts, cinemas) and gyms are not able to operate
Tertiary education – distance learning only Outdoor community gatherings (with uncontrolled access, e.g. a public parade) - up to 25 people, based on 1m distancing.

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Update 25 October 2021

COVID-19 Protection Framework and Vaccinations

As you will be aware, the Government has been encouraging everyone in New Zealand to become vaccinated against COVID-19, to reduce the risk of this highly infectious virus from spreading further and making more people ill. This is becoming particularly urgent now, as the nation moves away from an ‘elimination’ strategy and towards ‘living’ with the virus in the community. For this reason, as many of us as possible need to be vaccinated, for our own health and that of our loved ones. If you’ve not yet had the opportunity to get the vaccination, please consider prioritising this in the coming days in order to protect yourself and those you care about.

Vaccination will be just one (albeit critically important) aspect of our wider efforts to minimise the spread of the virus. Other effective precautions that serve to provide the maximum protection for staff and tenants include wearing a mask, scanning and keeping a record of visits and travel, social distancing and good hygiene practices such as regular handwashing.

Vaccinations have the power to change the way Aotearoa New Zealand manages the COVID-19 virus, and being vaccinated will open up more opportunities for us. The Government has launched the COVID-19 Protection Framework which will bring us a world where we’re freer to move and live with less disruption, and that offers the stability that everyone needs to be able to plan for the future.

The COVID-19 Protection Framework introduces a new three-level approach to managing COVID-19 in the community and keeping people safe: Red, Orange, Green (a traffic light system of restrictions). This is more flexible than the current Alert Level system and we’ll be able to move up levels, when needed, to control any outbreak. Once 90% of eligible New Zealanders in each District Health Board region are fully vaccinated with two doses, it’ll be safe to introduce this new Framework which doesn’t rely on complete lockdowns as the main measure to stop the virus spreading. (Auckland will be able to switch over earlier, however, once all three of our DHBs reach the 90% double vaccination target.)

In addition to vaccination, testing for COVID-19, contact tracing and isolation will continue to be key tools in minimising any spread of the virus. Localised lockdowns will still be an option if there’s a rapid growth in cases (and even wider lockdowns if necessary, similar to the measures in Alert Level 3 or 4).

When exactly we shift between levels will depend (amongst other things) on how many people have been vaccinated, the capacity of the health and disability system, testing and how widespread COVID-19 has been transmitted within the community, including its impact on key populations.

So, our future is in our hands – the sooner everyone’s vaccinated, the sooner we can all return to some normality and enjoy life again as we used to know it.

The Traffic Light system delivers greater freedoms for vaccinated New Zealanders

Red is when the virus is spreading in a way that means we need to take action to protect our most vulnerable and prevent too much pressure on our health system. So, while the hospitality sector is open with the use of vaccine certificates for customers, and retail is also open with the usual public health measures, gathering limits and physical distancing will also be required. Masks will also be required in the same way we use them now, and regional boundary restrictions may apply.

Auckland will move into Red as soon as all three of our DHBs hit the 90% vaccination target, while the rest of the country would be expected to move collectively to orange, once every DHB hits the 90% target.

Orange is when there’s increasing community transmission that’s putting pressure on our health system. There may be an increasing risk for at-risk people. Everything remains open and, for those venues that use vaccine certificates, all of the gathering limits currently in place for events, gatherings or hospitality can lift. Places that choose not to use vaccine certificates will either be closed or will have public health measures in place. Regional boundary restrictions will not apply.

Green is when there’s some COVID-19 in the community but at low levels. Fully vaccinated people can enjoy all events, hospitality and gatherings by showing a vaccine certificate. Where premises choose not to use vaccine certificates, they’ll face restrictions on numbers and spacing. Regional boundary restrictions will not apply.

Vaccination certificates

The new system is designed to keep vaccinated people safe from those who haven’t had the vaccine.

At all levels, people who’ve been vaccinated will be able to access businesses, retail and public facilities. Fully vaccinated people will be able to enjoy all events, hospitality and gatherings by showing a vaccine certificate, so it’ll be important that everyone can prove that they’re ‘double jabbed’ (although you won’t need a vaccination certificate to access supermarkets, pharmacies, health services, food banks and petrol stations).

From the end of November, digital vaccination certificates will be available. These will include a QR code, which you can print or save to your phone. There’ll be options available for those who don’t have a smartphone or access to a computer. You may be required to show this as proof of vaccination in a range of public settings, as businesses, events, organisations, community and a range of sectors may legally choose to implement a vaccination entry requirement for customers. Places that choose not to use vaccine certificates will either be closed or will have restrictions in place.

There’ll be an exemption process for the small number of people who are unable to get a vaccination for medical reasons.

You can read more about digital vaccination certificates at: covid19.govt.nz/covid-19-vaccines/getting-proof-of-your-vaccination/).

Get vaccinated now to enjoy greater freedoms

To enjoy the full life and freedom of travel and movement that everyone in New Zealand deserves, get vaccinated today. If you want to visit close proximity businesses like hairdressers or go into cafes, restaurants or to church services, for example – no matter the Alert Level or traffic light setting – you’ll need to be vaccinated.

If you’re already vaccinated, do your best to encourage your friends and family to get their vaccinations, so we can all enjoy life within the new system sooner.

The vaccine is our armour. It will help keep you and the people around you as safe as possible in a COVID world. If you’re vaccinated, you’re less likely to catch the virus and much less likely to end up in hospital if you do. It also helps protect everyone else.

If you’re not vaccinated, there’ll be everyday things that you’ll miss out on.

The more people who are vaccinated, the harder it is for COVID to spread through communities quickly and find our most vulnerable. COVID-19 seeks out those who are unvaccinated and is much more harmful to those who are unimmunised. That’s why everyone needs to be vaccinated to save lives.

For a list of vaccination clinics around Auckland, visit the HealthPoint website www.healthpoint.co.nz/covid-19/ and browse your area. You don’t need an appointment, but if you want to make an appointment, you can book via Book My Vaccine: bookmyvaccine.covid19.health.nz.

Everything you need to know about the vaccine

The vaccine used in New Zealand is safe and effective. You can get accurate information about your free COVID-19 vaccine from these trusted websites:

govt.nz/covid-19-vaccines/
health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-vaccines
nz (information for Maori communities)
mpp.govt.nz/covid-19/ (Ministry for Pacific Peoples website)
facebook.com/MinistryforPacificPeoples/

Always make sure you get the latest news and updates from reliable sources and don’t trust in ‘hearsay’ or unfounded speculation. If you’ve any questions about the vaccine or want to book your appointment over the phone, talk to the COVID Vaccination Healthline 8am–8pm, 7 days a week. Translation services are available in over 40 languages. Call 0800 28 29 26.

Vaccination is your pass to unlock summer, so make sure you get your two shots and let’s unite to protect Aotearoa together.

We always appreciate your feedback. You can do this by talking to your Community Manager, calling us on 0800 430 101, emailing info@haumaruhousing.co.nz or visiting www.haumaruhousing.co.nz

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Update 22 September 2021

COVID-19 update: Alert Level 3 means restrict movements

You will no doubt be aware that Auckland has now moved from COVID-19 Alert Level 4 down to Level 3. It is welcome news that we are heading in the right direction, and we want to thank you, your whānau, and all our staff for helping to make this possible. Community transmission may still be happening, however, so we need to remain vigilant and keep up all the recommended safety precautions. That way, we can help you live independently as a Haumaru tenant.

What does Level 3 mean for Haumaru Housing?

The short answer is that it will look pretty much the same as it is now. We plan to keep doing what we are doing currently, putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development.

We encourage everyone to continue to keep up physical distancing, mask wearing, scanning, etc – and, importantly, to get the vaccination - so that our communities and the most vulnerable can remain safe. The key Level 3 recommendations are overleaf and how they apply to you.

As a reminder, if you are having difficulties and need financial help to buy food, for example, Work and Income may be able to help. You can call them on their special Seniors line on 0800 552 002. Other helpful telephone numbers are:

If you have cold, flu or COVID-19 symptoms, get tested - ring Healthline on 0800 358 5453 for COVID-specific advice. Call your doctor, or contact Healthline on 0800 611 116 for general health advice and information provided by trained professionals, healthpoint.co.nz.
If you’re feeling distressed or worried about your mental health, you can talk to a trained counsellor. Contact the mental health helplines: free call or text 1737 anytime, 1737.org.nz, call 0800 111 757 (Depression Helpline), or 0800 787 797 (Alcohol Drug Helpline).
Anyone can call Age Concern New Zealand on 0800 65 2105 to get advice and support.

Please don’t hesitate to get in contact with Haumaru Housing on 0800 430 101 for any issues with your homes, email info@haumaruhousing.co.nz.

Haumaru Housing services under COVID-19 Alert Level 3 lockdown

Stay home

The Government advises everyone to stay home in their bubbles and to keep their travel to an absolute minimum. At Alert Level 3, you must keep your household bubble as small as possible. Only make physical contact with those in your bubble. If you need to, you can expand it to bring in close family, isolated people or caregivers. Otherwise, you cannot invite friends, whanau, neighbours or others who are not in your bubble into your home.

If you do need to leave your unit, please remember all the key safety precautions: wear a mask, scan wherever you go (or sign the register at the venue you are visiting), maintain a physical distance of two metres from others, wash your hands on your return, etc.

There are a few exceptions for essential workers and others, and for their children to return to school where it is necessary. This may mean that New Zealanders, including tenants’ family and friends, may be moving about more than before. Therefore, it is vital that you continue to be vigilant at all times.

Get the COVID-19 vaccination

As the highly contagious Delta variant of COVID-19 is likely to be around for a very long time, it’s vital that older people are vaccinated. The Prime Minister said earlier this week that everyone over the age of 65 in Auckland should stay at home until they have been vaccinated. You can book your free COVID-19 vaccination now, either online or by phone – visit www.bookmyvaccine.covid19.health.nz or call the COVID Vaccination Healthline 8am-8pm, seven days a week on 0800 28 29 26. Your local doctor or pharmacy may also be offering COVID-19 vaccinations. To find out, call them directly or visit the Healthpoint website www.healthpoint.co.nz/covid-19-vaccination/.

New Zealand Health Group is an approved Ministry of Health vaccinator and we have multiple sites available across Auckland including Albany (Level 1, 9 Corinthian Drive, Albany) and Ormiston (Level 1, 211 Ormiston Road, Flat Bush.

You can register with New Zealand Health Group by e mail shane.king@genevastaffing.co.nz or phone 09 355 4119.

Getting vaccinated is a matter of personal choice, of course. However, if we want to protect other vulnerable adults and children and enjoy the freedom of movement and travel, etc, that we used to have, it is essential that as many people as possible are vaccinated.

It is understandable if you have questions about the vaccine, as there is a lot of fake information, scams and conspiracy theories circulating in communities. If you have any questions at all, speak to a trusted source such as your doctor or pharmacist or ring Healthline on 0800 358 5453 or visit the website COVID19.govt.nz.

Visitors

As mentioned above, the Level 3 guidelines allow people to expand their bubbles if they need to, to reconnect with close family/ whānau, or bring in caregivers or support isolated people. Bubbles should remain exclusive which means sticking to the same people in your bubble. The guidelines also say that older people and those with existing medical conditions are at higher risk and should take additional precautions, which we take to mean making sure you can continue to be safe in your bubble and keeping it as small as possible.

Wear a mask, keep a distance from others, and wash your hands

As the outbreak in Auckland is not fully contained, there is still a risk of community transmission. Therefore, it is important that residents remain extremely vigilant in observing the need for mask wearing, physical distancing and hand sanitising when out and about. When you get home, wash your hands thoroughly with soap and hot water. Remember to cough or sneeze into your elbow not your hand, or into a tissue that you throw away. Follow all NZ Government and public health advice to protect yourself and others. Information is available on the Government website www.COVID19.govt.nz. If you are unwell, phone your GP or call Healthline on 0800 611 116.

Keep a record of your movements

To help with tracing anyone who may come into contact with COVID-19, keep a record or diary of your movements – either by using the NZ COVID Tracer App on your phone (with Bluetooth turned on) or in writing.

Maintenance

During Level 4, our staff have been regularly checking in with all tenants by phone and with regular drive-throughs of the villages. Our tradespeople have come in for urgent jobs, such as fixing hot water heaters or broken windows. Anyone entering a home has worn personal protective equipment such as masks and gloves, practised sneeze and cough hygiene, followed the two-metre physical distance rule, and thoroughly washed their hands. That will continue. If you have an urgent problem, call us and we will get it fixed on a priority basis, by workers following all health and safety procedures

You will not have seen routine, non-urgent maintenance such as lawn mowing or gardening taking place. We plan to hold off on that, along other general maintenance, for another few weeks. Then we will resume work on routine maintenance if it is safe to do so and under strict COVID-19 health and safety procedures. Again, this extra precaution is to limit contact and make sure people stay safe within our villages.

New and departing tenants

We are currently not accepting new tenants into our villages and are discouraging anyone from leaving right now. Unless there is an urgent need, we would like to minimise tenants’ movement in or out of our villages until Level 2. We are happy to discuss if you have questions.

Our staff

Haumaru Housing staff are working hard for your wellbeing. Our office is closed to visitors and we are mostly working remotely when not doing village checks, but we are only a phone call away. Please email info@haumaruhousing.co.nz, or call 24 hours a day on our hotline if you need us: 0800 430 101.

Contact Us

Contact us on info@haumaruhousing.co.nz or by calling us on 0800 430 101 if you have any concerns or require additional support.

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Update 13 September 2021

Haumaru Housing services remain under COVID-19 Alert Level 4 Lockdown

The Government announced today that Auckland will remain at COVID-19 Alert Level 4 Lockdown for at least another week. We appreciate how hard this is now becoming for many and we thank you for your ongoing support and patience. Let's use this time wisely, make sure you have booked in your COVID Vaccination if you haven't already done so.

We will continue to put the health and safety of tenants first and follow national COVID-19 Alert Level 4 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development.

Remember there is help available

You can call Healthline free:

For general health advice and information call 0800 611 116 anytime
For COVID-19 health advice call 0800 358 5453 anytime
For COVID-19 vaccination advice call 0800 28 29 26 (8am - 8pm 7 days a week)

Access to food and other essentials

We have heard that some of our tenants are concerned about their ability to access food and other essential items. For further information click on the language of your choice below:
English
Cook Islands Māori
Chinese (Simplified)
Chinese (Traditional)
Japanese
Samoan
Tuvaluan
Vietnamese

For additional information visit the MSD website click here

Mental health

We know this is an unsettling time for many people, and the uncertainty may be having an impact on your mental wellbeing.

Do take advantage of the free tools and resources available to support your mental wellbeing. This includes calling 1737, your local GP practice or student health service, who can provide advice on how to get help to support you at this time.

A comprehensive list of services and resources can also be found on the Unite against COVID-19 website and keep abreast of the locations of interest.

And we are here to support you

Just to remind you that our Haumaru staff are available to support you. We are only a phone call away. Please email info@haumaruhousing.co.nz, continue to check our website www.haumaruhousing.co.nz or call 24 hours a day on our helpline if you need us: 0800 430 101.

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30 August 2021

Haumaru Housing services remain under COVID-19 Alert Level 4 Lockdown

The Government announced today that Auckland will remain at COVID-19 Alert Level 4 Lockdown. This will be reviewed by cabinet on Monday 13 September 2021.

We thank you, your family/whānau and all our Haumaru staff for following the government guidance.

We plan to continue putting the health and safety of tenants first and follow national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development.

We will continue to follow the Level 4 guidelines carefully and cautiously. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, family/whānau and staff - remains safe, especially the most vulnerable in our communities.

We appreciate that this ongoing lockdown may be creating some challenges for you. Following are links to support, available to you during these difficult times.

Access to food and other essentials

For additional information visit the MSD website click here

Mental health

We are here to support you

17 August 2021

Haumaru Housing services now under COVID-19 Alert Level 4 Lockdown

The Government announced today that New Zealand will enter COVID-19 Alert Level 4 Lockdown from 11.59pm this evening for a minimum of seven days for Auckland and Coromandel.

We thank you, your family/whānau and all our Haumaru staff for following the government guidance.

What does Level 4 mean for Haumaru?

We plan to keep doing what we are doing currently – putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development.

We aim to follow the Level 4 guidelines carefully and cautiously. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, family/whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 4 recommendations are outlined below.

Stay home

The Government advises us all to stay home in our bubbles and stay safe. We need to keep up our two-metre physical distancing if we are outside our homes. This is the advice for everyone.

Visitors

The Level 4 guidelines allow people to have a small bubble with close family/whānau, or bring in caregivers or support people who are isolated. Bubbles should remain exclusive, which means sticking to the same people in your personal bubble and not entering other people’s bubbles. The guidelines also say that older people and people with existing medical conditions are at higher risk and should therefore take additional precautions, which we understand to mean making sure you can stay safe in your bubble and keeping it as small as possible.

Shared laundries

Community halls

All Community halls are closed until further notice.

Trips and events

All trips and village gatherings or events are cancelled until further notice.

Maintenance

Our tradespeople will only respond to urgent jobs, such as fixing hot water cylinders or broken windows. Anyone entering a home will wear personal protective equipment such as masks and gloves, practice sneeze and cough hygiene, follow the two-metre physical distance rule, and wash their hands thoroughly. If you have an urgent problem, please call us and we will get it fixed on a priority basis, by workers who will take all of the above precautions.

During Level 4 at this stage, non-urgent maintenance such as lawn mowing or gardening has been put on hold.

New and departing tenants

We are currently not accepting new tenants into our villages and are suggesting that people postpone any decision to move out now. We are happy to discuss this, if anyone would like further clarification.

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Health line on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. We are only a phone call away. Please email info@haumaruhousing.co.nz, continue to check our website www.haumaruhousing.co.nz or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to continue using the COVID Tracer app or keep a record of our movements.

Contact us

You can contact us on info@haumaruhousing.co.nz or by calling on 0800 430 101 if you have any concerns or require additional support. Please be reassured that you are not alone and we will always help in whatever way we can.

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Update 12 March 2021

Haumaru Housing services under Alert Level 1

Good news! The Auckland region has now moved to COVID-19 Alert Level 1.

What does Level 1 mean for Haumaru Housing tenants?

Whilst the threat of community transmission across the country appears to have reduced, we encourage tenants to continue practising all the recommended infection prevention and hygiene precautions when they’re out and about in the community. Everyone needs to continue to play it safe which, in turn, will allow us to maintain safe communities for all.

Please be mindful of the need to keep a safe distance from people you don't know, and wear a face covering in situations where physical distancing isn't possible (legally, you must wear a face covering on public transport). Also, wash your hands regularly, cough or sneeze into your elbow, and keep track of where you've been (preferably via the NZ COVID Tracer App on your mobile phone and with Bluetooth turned on).

It’s very welcome news that the Government has confirmed that people over 65 will start getting vaccinated from May under the new vaccine roll-out plan. However, until then, if you feel unwell at all, please stay home; if you develop cold, flu or COVID-19 symptoms, call your doctor or Healthline on 0800 358 5453 to get advice about being tested. If you're waiting for COVID-19 test results, and have been told you need to self-isolate, you legally must do so immediately.

If you'd like to keep updated with the latest situation nationally, Government websites are the only reliable sources of information. Beware of misinformation on social media and elsewhere, as it works against us at a time when we need to work together to beat the virus. Only share information from official Government sources - you can find accurate information on: covidl9.govt.nz and health.govt.nz.

Contact us

You can contact us on info@haumaruhousing.co.nz or by calling on 0800 430 101 if you’ve any concerns or require additional support. Please be reassured that you’re not alone and we’ll always help in whatever way we can.

Update 7 March 2021

Haumaru Housing services under Alert Level 2

You will have heard the Prime Minister’s announcement on Friday that Auckland is to move from the COVID-19 Level 3 alert down to Level 2 from 6:00am today. It’s welcome news but community transmission is still possible so we need to remain vigilant. I want to thank you, your whānau and all our Haumaru staff for doing their part to make this possible. We all need to keep up the good work. That way, we can help you to continue to live independently in your home.

What does Level 2 mean for Haumaru?

It looks much the same as Level 3. We plan to keep doing what we’re doing currently – putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development. We aim to follow the Level 2 guidelines carefully and cautiously. That way, we can ensure that the incidence of COVID-19 in the wider community is minimised. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 2 recommendations are outlined below;

Stay safe

We need to keep up our two metre physical distancing if we’re outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from other people in their workplaces and children can return to school. This may mean that more people will be moving about than was the case under Level 3, including your family and friends. The government has mandated that a mask or face covering is required on public transport but it may also be wise to wear a mask when out and about and social distancing is difficult e.g. at the supermarket.

In Auckland at Alert Level 2, people can reconnect with friends and family and socialise (with restrictions on numbers in each gathering) ,go shopping, or travel domestically if following public health guidance. A mask must be worn on all public transport. At this alert level, you should still keep two metres from people you do not know when out in public or in retail stores.

At both alert levels 2 and 3, people at higher risk of severe illness from COVID-19 (e.g. those with underlying medical conditions) are encouraged to pay particular attention to the key public health messages when leaving home (e.g. practice physical distancing and wash and dry your hands frequently).

Shared laundries

In those villages where there are communal laundries, we’ve put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We have also placed hand soap in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Village events and outings

Due to the Auckland restrictions under Level 2, village halls will remain closed and Haumaru outings and activities placed on hold until further notice.

Maintenance

Under Level 3 our tradespeople have come in for urgent jobs, such as fixing hot water heaters or broken windows. Anyone entering a home has worn personal protective equipment such as masks and gloves, and has been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we’ll get it fixed on a priority basis by workers who will take all of the above precautions.

Regular non-urgent external maintenance such as lawn mowing or gardening will take place under Level 2. We will resume work on routine maintenance where it is safe to do so. Again, we are taking all precautions to limit contact and make sure people stay safe.

New and departing tenants

We’re currently accepting new tenants into our villages as there is a great need for housing. We have provided guidance as people have moved in and out of the village to ensure the health and safety of all tenants is managed in a safe manner.

Wash your hands often

Keep washing your hands carefully with soap and water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site covid19.govt.nz. If you start feeling unwell, phone your GP or call Health line on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. Our community managers will be in the villages at Level 2 and will comply with all Haumaru health and safety requirements. Please continue to email info@haumaruhousing.co.nz, or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements and to use the NZ Covid tracer app if you have a smart phone.

Contact us

You can contact us on info@haumaruhousing.co.nz or by calling on 0800 430 101 if you have any concerns or require additional support. Please be reassured that you are not alone and we will always help in whatever way we can.

If required please ask someone to translate this announcement for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

NZ government website - Unite against COVID-19

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28 February 2021

Haumaru Housing services under Alert Level 3

Following the Government's announcement last night, Auckland is now at Alert Level 3. We want to thank you, your family/whānau and all our Haumaru staff for following the government guidance. Please see our reminders below on Alert Level 3.

What does Level 3 mean for Haumaru?

We will to follow the Level 3 guidelines carefully and cautiously. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, family/whānau and staff - remain safe, especially the most vulnerable in our communities. The key points of the Level 3 recommendations are outlined below;

Linked locations

If you have visited any of the locations listed by the Ministry of Health which are considered to be at risk of COVID-19 community transmission during the timeframes in question, it’s important that you contact Healthline to understand if you need to get tested for COVID-19. Please stay at home until you’ve returned a negative test result.

The latest list of impacted locations is available on the Ministry of Health website.

The Government will be reviewing the Alert Level status every 24 hours. Accurate and timely information can be found at the Government’s ‘Unite Against COVID-19’ website and the Ministry of Health website. Please be wary of misinformation about COVID on social media, and only share information from these official sources.

Stay home

The Government advises us all to stay home in our bubbles and stay safe. We need to keep up our two-metre physical distancing if we are outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from others in their workplaces and whose children can return to school where it is necessary. Face masks are and recommend to be worn where social distancing is difficult and are required on all public transport. Community halls will be locked during Level 3 and Level 2 and are not available for tenant use.

Visitors

The Level 3 guidelines allow people to have a small bubble with close family/whānau, or bring in caregivers or to support people who are isolated. Bubbles should remain exclusive, which means sticking to the same people in your personal bubble and not entering other people’s bubbles. The guidelines also say that older people and those with existing medical conditions are at higher risk and should therefore take additional precautions, which we understand to mean making sure you can stay safe in your bubble and keeping it as small as possible.

Shared laundries

In those villages where there are communal laundries, we have put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We had placed hand soap in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Maintenance

Our tradespeople will only be responding to urgent jobs, such as fixing hot water cylinders or broken windows. Anyone entering a home will wear personal protective equipment such as masks and gloves, and will have been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we will get it fixed on a priority basis, by workers who will take all of the above precautions.

Following the announcements that Level 3 has been reinstated some external planned maintenance such as lawn mowing will be carried out where it is safe to do so.

New and departing tenants

We will accept new tenants into our villages where it is safe to do so and where they are in immediate need of housing. We are suggesting that people postpone any decision to move out at this stage. Unless there is an urgent need, we would like to minimize tenants’ movements in or out of the village communities during Level 3. We are happy to discuss this, if anyone would like further clarification.

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Healthline on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. We are only a phone call away. Please email info@haumaruhousing.co.nz, or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements and to use the Covid tracing app.

Contact us

If required please ask someone to translate this announcement for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

NZ government website - Unite against COVID-19

‍

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Update 17 February 2021

Haumaru Housing services under Alert Level 2

You will no doubt have heard the Prime Minister’s announcement that Auckland has moved from the COVID-19 Level 3 alert down to Level 2. It’s welcome news that, as a city we’re heading in the right direction, but community transmission may still be happening so we need to remain vigilant. I want to thank you, your whānau and all our Haumaru staff for doing their part to make this possible. We all need to keep up the good work. That way, we can help you to continue to live independently in your home.

What does Level 2 mean for Haumaru?

The short answer is that it will look pretty much the same as Level 3. We plan to keep doing what we’re doing currently – putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development. We aim to follow the Level 2 guidelines carefully and cautiously. That way, we can ensure that the incidence of COVID-19 in the wider community is minimised. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 2 recommendations are outlined below;

Stay safe

We need to keep up our two metre physical distancing if we’re outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from other people in their workplaces and children can return to school. This may mean, therefore, that more people will be moving about than was the case under Level 3, including your family and friends. The government has mandated that a mask or face covering is required on public transport but it may also be wise to wear a mask when out and about and social distancing is difficult e.g. at the supermarket.

Shared laundries

Village events and outings

Due to the Auckland restrictions under Level 2 village halls will remain closed and Haumaru outings and activities placed on hold until further notice.

Maintenance

Under Level 3 our tradespeople have come in for urgent jobs, such as fixing hot water heaters or broken windows. Anyone entering a home has worn personal protective equipment such as masks and gloves, and has been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we’ll get it fixed on a priority basis, by workers who will take all of the above precautions.

New and departing tenants

Wash your hands often

Our staff

Keep a record of your movements

Contact us

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Update 16 February 2021

Haumaru Housing services continue under Alert Level 3

You will no doubt have heard the Prime Minister’s announcement that from 11:59pm Sunday 14 February Auckland moved to alert level 3 for three days. Three days should give us enough time to gather further information, undertake large scale testing and establish if there has been wider community transmission.

What does Level 3 mean for Haumaru?

Linked locations

The latest list of impacted locations is available on the Ministry of Health website.

Stay home

Visitors

Shared laundries

Maintenance

Following the announcements that Level 3 has been reinstated some external planned maintenance such as lawn mowing will be carried out where it is safe to do so.

New and departing tenants

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Healthline on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. We are only a phone call away. Please email info@haumaruhousing.co.nz, look at our website www.haumaruhousing.co.nz or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements and to use the Covid tracing app.

Property Audits

The property audits planned for the following villages this week have now been deferred and we will advise on new dates: Minerva, Marriot, Mattson, Dale, Godley, Kent, Norfolk, Henry Curd, Lawrie, Albert, Westview, Harmony, Kaumatua, Flagstaff and Jack Smyt

Jack Smyth Village House Opening

The planned opening of the refreshed Jack Smyth Village House has also been deferred and we will hold a celebratory opening when Auckland is back to Level 1

Contact us

If required please ask someone to translate this announcement for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

NZ government website - Unite against COVID-19

‍

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Update 31 August 2020

Haumaru Housing services under Alert Level 2

You will no doubt have heard the Prime Minister’s announcement that Auckland has moved from the COVID-19 Level 3 alert down to Level 2. It’s welcome news that, as a city we’re heading in the right direction, but community transmission may still be happening so we need to remain vigilant. We want to thank you, your whānau and all our Haumaru staff for doing their part to make this possible. We all need to keep up the good work. That way, we can help you to continue to live independently in your home.

What does Level 2 mean for Haumaru?

The short answer is that it will look pretty much the same as it is in level 3. You must wear a face covering on public transport. There are also extra restrictions on social gatherings, funerals and tangihanga in Auckland. We plan to keep doing what we’re doing currently – putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development. We aim to follow the Level 2 guidelines carefully and cautiously. That way, we can ensure that the incidence of COVID-19 in the wider community is minimised. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 2 recommendations are outlined below;

Stay safe

We need to keep up our two metre physical distancing if we’re outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from other people in their workplaces and children can return to school. This may mean, therefore, that more people will be moving about than was the case under Level 3, including your family and friends. The government has mandated that a mask or face covering is required on public transport but it may also be wise to wear a mask when out and about and social distancing is difficult e.g. at the supermarket.

In Auckland at Alert Level 2, people can reconnect with friends and family and socialise in groups of up to 10, go shopping, or travel domestically if following public health guidance. At this alert level, you should still keep two metres from people you don’t know when out in public or in retail stores.

Shared laundries

In those villages where there are communal laundries, we’ve put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We’ve also placed hand soap and paper towels in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Village events and outings

Due to the Auckland restrictions under Level 2 village halls will remain closed and Haumaru outings and activities placed on hold until further notice.

Maintenance

Throughout Alert Level 3, our staff have been regularly checking in with all tenants by phone and doing regular drive-throughs of the villages. Our tradespeople have come in for urgent jobs, such as fixing hot water heaters or broken windows. Anyone entering a home has worn personal protective equipment such as masks and gloves, and has been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we’ll get it fixed on a priority basis, by workers who will take all of the above precautions.

You will have seen regular, non-urgent maintenance such as lawn mowing or gardening taking place. We will continue this during Level 2 and resume work on routine maintenance where it is safe to do so. Again, we are taking all precautions to limit contact and make sure people stay safe.

New and departing tenants

Wash your hands often

Keep washing your hands carefully with soap and water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Health line on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. Our community managers will be in the villages at Level 2 and will comply with all Haumaru health and safety requirements. Please continue to email info@haumaruhousing.co.nz, check the website, or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

Contact us

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Update 18 August 2020

Haumaru Housing services continue under Alert Level 3

You will no doubt have heard the Prime Minister’s announcement on 14 August that Auckland is continuing to remain on Alert Level 3. I want to thank you, your family/whānau and all our Haumaru staff for continuing to follow the government guidance.

What does Level 3 mean for Haumaru?

We aim to follow the Level 3 guidelines carefully and cautiously. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, family/whānau and staff - remain safe, especially the most vulnerable in our communities. The key points of the Level 3 recommendations are outlined below;

Stay home

The Government advises us all to stay home in our bubbles and stay safe. We need to keep up our two-metre physical distancing if we are outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from others in their workplaces and whose children can return to school where it is necessary. We have been provided a limited number of face masks which we deliver with this letter and recommend you wear when outside or where social distancing is difficult. Community halls will be locked during Level 3 and are not available for tenant use.

Visitors

Shared laundries

In those villages where there are communal laundries, we have put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We had placed hand soap and paper towels in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Maintenance

Following the announcements that Level 3 will continue some external planned maintenance such as lawn mowing will be carried out where it is safe to do so.

New and departing tenants

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Healthline on 0800 611 116.

Our staff

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements.

Contact us

If required please ask someone to translate this announcement for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

NZ government website - Unite against COVID-19

‍

spacer

Update 12 August 2020

Haumaru Housing services under Alert Level 3

You will no doubt have heard the Prime Minister’s announcement that Auckland is moving to COVID-19 Alert Level 3 for a period of three days from midday on Wednesday, 12 August 2020. We want to thank you, your family/whānau and all our Haumaru staff for following the government guidance.

What does Level 3 mean for Haumaru?

We aim to follow the Level 3 guidelines carefully and cautiously. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, family/whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 3 recommendations are outlined below; we will update you as more information comes to us.

Stay home

Visitors

The Level 3 guidelines allow people to have a small bubble with close family/whānau, or bring in caregivers or support people who are isolated. Bubbles should remain exclusive, which means sticking to the same people in your personal bubble and not entering other people’s bubbles. The guidelines also say that older people and people with existing medical conditions are at higher risk and should therefore take additional precautions, which we understand to mean making sure you can stay safe in your bubble and keeping it as small as possible.

Shared laundries

In those villages where there are communal laundries, we have put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We have also placed hand soap and paper towels in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Maintenance

Our tradespeople will only be responding to urgent jobs, such as fixing hot water cylinders or broken windows. Anyone entering a home will wear personal protective equipment such as masks and gloves, and has been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we will get it fixed on a priority basis, by workers who will take all of the above precautions.

During Level 3 at this stage, non-urgent maintenance such as lawn mowing or gardening has been put on hold until we hear more from the prime minister. Again, this extra precaution is to limit contact and make sure people stay safe.

New and departing tenants

We are currently not accepting new tenants into our villages and are suggesting that people postpone any decision to move out now. Unless there is an urgent need, we would like to minimize tenants’ movements in or out of residency during Level 3. We are happy to discuss this, if anyone would like further clarification.

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Health line on 0800 611 116.

Our staff

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements.

Contact us

You can contact us on info@haumaruhousing.co.nz or by calling on 0800 430 101 if you have any concerns or require additional support. Please be reassured that you are not alone and we will always help in whatever way we can.

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11 June 2020

Our latest newsletter includes information for tenants in regards to changes associated with Alert Level 1, please click through to the newsletter below.

763KB PDFHaumaru Housing Newsletter - June 2020DOWNLOAD

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18 May 2020

Information for tenants in regards to Alert Level 2, please click through to the newsletter below.

694KB PDFTenant Newsletter - May 2020DOWNLOAD

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Update 23 April 2020

Haumaru Housing services under Alert Level 3

You will no doubt have heard the Prime Minister’s announcement that New Zealand is moving from the COVID-19 Level 4 alert down to Level 3. It’s welcome news that, as a country, we’re heading in the right direction, but community transmission may still be happening so we need to remain vigilant. We want to thank you, your whānau and all our Haumaru staff for doing their part to make this possible. We all need to keep up the good work. That way, we can help you to continue to live independently in your home.

609KB PDFGovernment Guidance At Alert Level 3 For People At Risk Of Severe IllnessDOWNLOAD

What does Level 3 mean for Haumaru?

The short answer is that it will look pretty much the same as it is now. We plan to keep doing what we’re doing currently – putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development.

We aim to follow the Level 3 guidelines carefully and cautiously. That way, we can ensure that the incidence of COVID-19 in the wider community continues to reduce. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 3 recommendations are outlined below; we’ll update you as more information comes to us.

Stay home

The Government advises us all to stay home in our bubbles and stay safe. We need to keep up our two metre physical distancing if we’re outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from other people in their workplaces and whose children can return to school where it’s necessary. This may mean, therefore, that more people will be moving about than was the case under Level 4, including your family and friends.

Visitors

The Level 3 guidelines allow people to expand their bubbles by a small amount to reconnect with close family/whānau, or bring in caregivers or support people who are isolated. Bubbles should remain exclusive, which means sticking to the same people in your personal bubble and not entering other people’s bubbles. The guidelines also say that older people and people with existing medical conditions are at higher risk and should therefore take additional precautions, which we understand to mean making sure you can stay safe in your bubble and keeping it as small as possible. More guidance may be coming from the government about what an expanded bubble looks like, and how and when you can expand your bubble to bring in close family or caregivers. We’ll update you on this as further information becomes available.

Shared laundries

In those villages where there are communal laundries, we’ve put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We’ve also placed hand soap and paper towels in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Maintenance

Throughout Alert Level 4, our staff have been regularly checking in with all tenants by phone and doing regular drive-throughs of the villages. Our tradespeople have come in for urgent jobs, such as fixing hot water heaters or broken windows. Anyone entering a home has worn personal protective equipment such as masks and gloves, and has been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we’ll get it fixed on a priority basis, by workers who will take all of the above precautions.

You won’t have seen regular, non-urgent maintenance such as lawn mowing or gardening taking place. We plan to hold off on that, along other general maintenance, for another two weeks or so. Then we’ll resume work on routine maintenance. Again, this extra precaution is to limit contact and make sure people stay safe.

New and departing residents

We’re currently not accepting new tenants into our villages and are suggesting that people postpone any decision to move out at the moment. Unless there’s an urgent need, we’d like to minimize tenants’ movements in or out of residency until Level 2 is introduced. We’re happy to discuss this, if anyone would like further clarification.

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Health line on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. We’re mostly working remotely when not doing village checks, but we’re only a phone call away. Our staff continue to check in on tenants regularly by phone. Please email info@haumaruhousing.co.nz, or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements. To help with this, we’ve provided a form that you may find useful.

Contact us

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Update 7 April 2020

Covid-19 newsletter- We are here to help you through

707KB PDFHaumaru Housing COVID-19 newsletterDOWNLOAD

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Update 25 March 2020

Update 25 March 2020

Haumaru Housing LP is now listed as an Essential Service

We have received notification from the government that Haumaru Housing, as a Community Housing Provider, is classified as a provider of essential services.

As advised in our earlier update this means we can continue to provide services which are considered “essential”. In the case of tenancy and maintenance services, this is where repair is needed immediately to maintain human health and safety.

We had hoped to deliver food and collect prescriptions for our tenants but due to the increase in alert level status and now with a state of national emergency declared we are only able to do this in an extreme emergency. This is to try and limit contact between people to limit the spread of this virus.

We have been phoning tenants to identify which tenants have a support network around them to assist with supermarket and pharmacy shopping. We know that for most communities, neighbours, family and friends are looking out for one another.

However, for tenants identified with no support or transport we will look at how we are able to support them on an emergency case-by-case basis.

We would like to remind all tenants that both Countdown and New World are able to deliver groceries to their door via online shopping. Talk to friends or family to help set this up. Pharmacies remain open also, so please contact your local pharmacy to determine how best to receive your medication.

Tenants are able to contact us 24/7 on 0800 430 101 and by email at info@haumaruhousing.co.nz
We will continue to make regular telephone calls to each tenant to check on their welfare (as directed by the government our staff will no longer be making house calls).
A letterbox system has been established in each village for tenants to provide written correspondence to us – the contents of each letterbox will be collected regularly.

We ask that you follow NZ government and public health advice to protect yourself and others. Information is available on the government site covid19.govt.nz. If you are unwell phone your GP or call Health line on 0800 611 116. In case of an emergency dial 111.

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Update 21 March 2020

Updated 21 March 2020

Supporting each other in our Haumaru Housing Communities

Further to our previous correspondence regarding the proactive measures we are taking to reduce the risk of potential exposure for our tenants to COVID-19 /Coronavirus, we would like to reassure you that we remain committed to your safety and wellbeing and that of all our Haumaru Housing staff and village communities.

On Saturday 21 March the Prime Minster advised that high risk people should remain at home. This includes people over 70 or those with other existing medical conditions.

What we are asking Haumaru Housing tenants to do

Stay at home if you are at high risk
Keep in contact with family and friends by telephone. If you are able you can offer support to your neighbours. To make this easier we have developed a leaflet that you may like to complete and pop in your neighbours letter box or door
Tell us if you are staying away from your unit
Call us if you are unsure of your neighbour’s whereabouts or concerned for their welfare. In an emergency always call 111
Complete the form attached so we have your most up to date contact details. Please also include details of any home based care you are receiving so we know others are also looking after you. These details remain private, however we would like to make regular telephone calls to you to see how you are going. Pop the form into the new Haumaru letterbox installed in each village
Before reporting a repair, please consider whether it’s urgent or essential given the circumstances. If there is a danger to you and others, or serious damage to the building please always report as normal
Follow NZ government and public health advice to protect yourself and others. Information is available on the government site covid19.govt.nz. If you are unwell phone your GP or call Health line on 0800 611 116
Contact us on info@haumaruhousing.co.nz or by calling us on 0800 430 101 if you have any concerns or require additional support

What additional Community support are we offering tenants?

Good neighbour leaflets and booklets

We know many of you are already good neighbours and to support this we have printed “Helping your neighbour” leaflets for you to complete and give to neighbours who may be unwell or self-isolating. This forms part of our good neighbour programme with booklets containing more ideas being delivered to you later this week.

Collection of your supermarket order and/or medical supplies from the pharmacy

If you are self-isolating at home and your family and friends are unable to help we may be able to arrange to have your essential items collected for you. All goods will need to have been ordered and already paid for by you. Our staff and volunteers will act as a caring courier service to collect and deliver pre-paid items to you. This Haumaru Housing service is free.

Staff and our volunteers follow public health guidance, washing hands frequently and will leave items at your door. They will also carry Haumaru ID and will be in uniform.

If you would like to use this new service as you are self-isolating please phone 0800 430 101 or email us on info@haumaruhousing.co.nz

The most important thing is for you to keep an eye on each other and seek support from family, friends and neighbours if need be. We are also available and can always be contacted on our 24/7 0800 helpline. We are working together for the physical and mental wellbeing of all, and looking out for our tenants and village communities.

We will continue to be in touch with further updates on a regular basis. Thank you for your patience and please be assured that Haumaru Housing are doing everything in these uncertain times to support tenants health and wellbeing.

If required please ask someone to translate this letter for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

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Update 19 March 2020

Updated 19 March 2020

Reducing the risk of Coronavirus in our village communities

Further to our letter to tenants of 3 March regarding the protective measures we are taking to reduce the risk of potential exposure for our tenants to COVID-19 /Coronavirus, we would like to reassure you that we remain committed to your safety and wellbeing and that of all our Haumaru Housing staff and village communities.

Although there is currently no known community transmission, we are working to reduce the risk of anyone contracting the virus, while enabling you to live independently in our villages. We are taking all possible precautions to safeguard your health and are also looking after our staff, so they can continue looking after you and our other Haumaru Housing tenants.

We are keeping an eye on the changing situation and, since January, have been following Ministry of Health and Government advice and implementing their guidelines. It is important that we all heed reliable, expert advice and look after each other. Some of our actions to maintain the wellbeing of tenants and staff include:

Reducing the risk

We hope you have seen the posters and other communications we have provided around the village. COVID-19 spreads from person to person, through droplets containing the virus. Thorough handwashing with soap or using hand sanitizers is known to kill viruses including COVID-19. We have increased our guidance to tenants and staff about handwashing, sneezing and coughing into tissues, and social distancing – avoiding handshakes, hongis, hugs, staying 2 metres apart, and avoiding social and sporting events for now. We are postponing tenancy checks, social events, van outings and group exercise, closing community halls and taking other measures to reduce the risk, particularly to our more vulnerable tenants. If you use shared laundries, you will see our posters advising you to only have one tenant using the laundry at one time, and cleaning the surfaces with disinfectant before and after use. This keeps everyone safe.

All our staff have access to hand sanitiser dispensers and disposable tissues. We encourage you to ask your visitors to follow good hygiene practices and to postpone visits if they are feeling unwell, have been in contact with unwell people, or have been overseas or in contact with anyone who may have had the virus.

Keeping in touch

It's up to all of us to check on each other. We have a range of measures in place to keep neighbours in touch with one another, including contact forms offering help to people who are self-isolating or ill. We have developed virtual community hubs where we can make regular phone calls to tenants, and are using village letter boxes so you can pop forms back to us or leave us notes. We are also exploring remote shopping and connection devices, so you can keep in touch or if you would like us to pick up your groceries or prescriptions. We will send out more detailed information on this over the coming days. The most important thing is for you to keep an eye on each other and seek support from family, friends and neighbours if need be. We are also available and can always be contacted on our 24/7 0800 helpline. We are working together for the physical and mental wellbeing of all, and looking out for our tenants and village communities.

Self-isolation

If you are ill, have been in close contact with someone who is ill or have recently been overseas, it is important you take effective steps to avoid close contact with other people, and you shouldn’t share dishes or bed linen with others, for example.

Maintenance

We are currently focusing on urgent repairs in tenants’ units (e.g. electrical repairs, blocked toilets, etc) and essential maintenance of external buildings, grounds and vacant units. Our contractors are compliant with public heath guidelines and are aware of the needs of our tenants. Putting non urgent internal maintenance on hold might cause some disruption, but we must focus on people’s health and wellbeing.

What we’re asking tenants to do:

Contact us if you have any concerns or require help on 0800 430 101, or email us at info@haumaruhousing.co.nz
Before reporting a repair, please consider whether it’s urgent or essential, given the circumstances. If there is a danger to you or to others, or serious damage to the building, please always report this as normal.
If you have a repair or any other contact booked with a member of our staff — and you or anyone in your home has symptoms and/or is self-isolating — please tell us.
Follow NZ government and public health advice in order to protect yourself and others. There is a government website that gives you everything you need to know about COVID-19 in one place. steps you Find out what help is available and get the latest updates covid19.govt.nz

COVID-19 Symptoms

Symptoms include a cough, fever, shortness of breath — which could also indicate flu. For further information on COVID-19, please look out for the posters in the village, contact your GP or call the dedicated government Health line 0800 358 5453. There is also a COVID-19 website you can check for symptoms and information on self-isolation.

We will be in touch with further updates on a regular basis. Thank you for your patience and please be assured that we are doing everything in these uncertain times to support tenants health and wellbeing.

For the latest updates from the New Zealand Ministry of Health, click here.

If required please ask someone to translate this letter for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

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Update 4 March 2020

Updated 4 March 2020

Reducing the risk of Coronavirus in our village communities

Whilst the likelihood of a widespread outbreak of Coronavirus (also known as COVID-19) in New Zealand remains low, Haumaru Housing is taking all possible precautions to reduce the risk of potential exposure within our villages to safeguard the health of our tenants at this time.

We have initiated a range of protective measures in line with Ministry of Health guidance, including:

Monitoring the situation and following the latest Ministry of Health guidance; we will continue to review our practices and advice to tenants accordingly.
Our staff are carrying hand sanitizer with them and are using this as they visit the villages, as well as observing good general hand hygiene practices.
If staff begin to feel unwell, they will stay at home and advise us if their medical practitioner considers they may have Coronavirus symptoms or Coronavirus.
Staff will not be shaking people’s hands, but it is not necessary for them to wear masks as masks are not recommended for those without the virus or symptoms of the virus.
All contractor staff will be excluded from our villages, should they have travelled or had contact with people who have travelled through countries or areas of concern (e.g., mainland China, Iran, South Korea and Italy).
We are encouraging any tenants who we are aware have recently been to the above countries to self-isolate for 14 days, as per Ministry of Health Guidelines. We ask you to also advise us by calling the Haumaru service desk on 0800 430 101.

If the situation changes and the Ministry of Health advises us that there is an outbreak, we will:

Reduce visits to villages and make contact with people via the telephone.
Postpone tenancy checks and other community gatherings, including van trips.

What precautions should you take?

The most sensible precautions are to continue with good hand hygiene practices, especially after contact with ill people or their environment. We recommend you wash your hands frequently for at least 20 seconds with soap and warm water and dry thoroughly.
Other measures include avoiding close contact with people suffering acute respiratory infections or who have cold or flu-like symptoms.
If family members or friends have recently visited countries or areas of concern, we request that you do not make direct contact with them for 14 days post their arrival date, to make sure no symptoms emerge, and use alternate means of contact.
We encourage you to cough or sneeze into a disposable tissue, and to dispose of the tissue promptly in your rubbish bin – then wash your hands.

If you are suffering with cold or flu-like symptoms, or would like further information, there is a dedicated government Healthline you can call – 0800 358 5453 – or contact your GP, phoning ahead of your visit. We’ve also put posters up in the villages with information and the Healthline details. Please also tell us if you are unwell, so we can provide support in addition to your family/whanau or friends.

With the ‘flu season’ looming, getting a vaccination is something that should also be considered. The Ministry for Health advises that having the flu jab will not prevent you from becoming infected with COVID-19, but it may reduce the effects and also reduce the effects of the standard flu, should you contract it.

The health and wellbeing of our tenants are of the utmost importance to us and we are committed to ensuring a safe environment for all those in our villages. We will continue to monitor the situation and review our practices and advice to tenants as necessary.

For the latest updates from the New Zealand Ministry of Health click here

If required please ask someone to translate this letter for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信，因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

If you have any questions regarding the above, please call us on 0800 430 101.

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Covid-19 Updates